Questions About Online Ordering and Security
When will my credit card be charged?
Your credit card will only be charged when the item is shipped. By no means will your credit card be charged for items that are on backorder. If any items you ordered are on backorder, you will be notified by phone or E-mail.
Is this site secure?
Our site uses SSL or secure socket layering. This technology is used to encrypt your information in a way that can only be understood by the computer that was intended to receive the information.
There are a few ways to check if our site is indeed secure. First, when checking out, (in Microsoft Internet Explorer 3.0 and higher) there will be a lock on the bottom right hand corner of the screen. This lock is to show you that the site is secure. The other method is by looking at the address of our checkout page. The address will not start with http:// , rather it will start with https:// (s is for secure) and will be followed by ssl (Secure Socket Layering).
If you are still wary of ordering online, you can also order by calling
1-888-699-3939
Do you charge sales tax?
We do not charge sales tax unless you live in the state of New York. If you do live in NY, the rate of 8.625% will be charged.
What method of payment do you accept online?
At this time, we only accept the following credit cards:
- American Express
- Mastercard
- Visa
- Discover
- E-checks
We do not accept checks or money orders.
How do I check the status of my order?
To check the status of your order, please call us toll-free at 1-888-699-3939 and have your order number ready or E-mail us at [email protected] and include your order number.
How To Contact Us?
If you would like to contact us regarding placing an order, questions about our website, technical questions or any other reason you might have, please use the following:
Toll-free 1-888-699-3939
Fax 718-228-6042
E-mail [email protected]
How can I create an Account?
Please follow the steps below:
- Fill the Personal Informations (First Name and Last Name)
- Fill the Sign In Informations (Email and Password)
- Please set the Password to be greater than 8 symbols
- Check the CAPTCHA
- Click the Button "Create Account"